ORDER ONLINE: Our Paypal shopping cart accepts payments worldwide from credit cards, debit cards, and checking accounts. Prices are in USD. Payments are accepted in other major currencies at prevailing exchange rates. We do not accept payments by phone or fax.  

ORDER BY POSTAL MAIL: We accept USD checks or money orders. Send to (payable to) Graham Lowther, 255 Dodge Road, Jackson, ME, 04921 U.S.A. Allow extra time for check processing.  

SHIPPING & INSURANCE: Orders are normally shipped within 48 hours or within the next two business days and shipping and handling costs are included in all listed prices. Pumps are shipped worldwide via U.S.Postal Service Priority Mail – Domestic & International. Tracking for Domestic shipments is by USPS “Delivery Confirmation”. Tracking for International shipping is by USPS Priority Mail International. 

Non-pump items are shipped by Priority Mail only if item is part of a pump order. If ordered without a pump, shipment is by USPS First Class Mail. Insurance, which in our long experience is 99% unnecessary, is optional. But if you choose to pay for insurance, you can add it to the shopping cart. 

Please note that authorities in some destinations may compel you to pay a Customs or other Tax upon delivery. 

RETURNS/WARRANTIES: We only warranty and accept returns on the products we manufacture. Other items covered by warranties of other manufacturers should be returned directly to them.